As more small businesses move from legacy phone systems to VOIP, occasional call quality issues can still occur—especially when the office network isn’t configured with voice traffic in mind. Fortunately, most VOIP issues can be resolved quickly with a few targeted adjustments.
Why Call Quality Matters
In a business environment, poor audio quality directly affects professionalism and customer trust. A dropped or distorted call can damage relationships and make even the most efficient team look unreliable. That’s why proactively addressing VOIP quality is essential for maintaining strong communication standards.
Common Causes of Poor VOIP Call Quality (and How to Fix Them)
- Insufficient Bandwidth
Check that your current internet service offers enough bandwidth to support simultaneous calls and data usage. Upgrade your plan if necessary or reduce non-essential traffic during business hours. - Network Congestion
Heavy use of video streaming, large file uploads, or cloud backups can crowd the network. Schedule large transfers outside of working hours or use bandwidth management tools. - Lack of QoS (Quality of Service) Settings
Many business-grade routers allow you to prioritize voice traffic. Enabling QoS ensures that call packets are always delivered ahead of less urgent data, which helps prevent lag and jitter. - Outdated Routers or Switches
Older networking hardware may not be optimized for VOIP. If your equipment is more than 5–7 years old, consider upgrading to a business-grade router that supports modern VOIP requirements. - Wi-Fi Transmission Issues
Wireless networks can introduce interference and packet loss. Whenever possible, connect VOIP phones and workstations via Ethernet for maximum call stability. - Incorrect Device Configuration
Verify that your VOIP phones or softphone apps are properly registered with your service provider and that firmware is up to date. Misconfigured devices can cause audio dropouts and connection failures. - Packet Loss or High Latency
Use network diagnostic tools to monitor latency and packet delivery rates. Persistent packet loss often requires router tuning or assistance from your internet provider.
Why Small Businesses Trust VOIPnMore
Call quality isn’t just about hardware — it’s about having the right VOIP strategy. At VOIPnMore, we don’t merely sell VOIP plans. We help small businesses build reliable, high-quality communication systems tailored to their network environment.
With every deployment, our specialists:
- Assess bandwidth and network readiness
- Assist with router/QoS configuration
- Optimize device setup for maximum clarity
- Provide ongoing monitoring and support
If your current VOIP solution is causing quality issues, VOIPnMore can help you fix it — or replace it with a system that works the way it should.
Contact our team today and experience the difference a purpose-built VOIP provider makes.